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Privacy Policy

Last updated: March, 2026

1. Introduction

This Privacy Policy explains how Design Your Care Services (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or contact us for care services. We are committed to respecting your privacy and complying with the UK GDPR, EU GDPR, and applicable data protection laws.

If you have any questions, you can contact us at: customer-services@designyourcareservices.co.uk

2. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Contact us through our website
  • Request information about our services
  • Discuss or arrange home‑care support
  • Communicate with us by email or other channels

The information may include:

  • Name
  • Email address
  • Phone number (optional)
  • Any details you choose to share about care needs

We do not collect information from third parties.

Sensitive information

We do not intentionally collect sensitive information (health, ethnicity, religion, etc.) through the website. If you choose to share such information when contacting us, it is processed only to respond to your request.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Provide information about our services
  • Manage and improve our website
  • Ensure security and prevent fraud
  • Comply with legal obligations

We only process your data when we have a lawful basis, such as:

  • Your consent (e.g., when submitting a form)
  • Contractual necessity (when discussing or providing services)
  • Legitimate interest (website security, service improvement)
  • Legal obligation

4. Sharing Your Information

We do not sell or rent your personal information. We may share data only with:

  • Service providers who help operate our website (e.g., hosting)
  • Authorities if required by law

All partners are required to protect your information.

5. Cookies and Tracking Technologies

Our website uses cookies to function properly and to improve user experience.

  • Essential cookies are always active
  • Analytics cookies are only activated with your consent
  • Marketing cookies are not used

You can manage your preferences at any time using the “Manage Cookies” link in the footer.

For full details, see our Cookie Policy.

6. Data Retention

We keep your information only as long as necessary to:

  • Respond to your enquiry
  • Provide requested services
  • Comply with legal requirements

Information is securely deleted when no longer needed.

7. Data Security

We use appropriate technical and organisational measures to protect your information. However, no online system can be guaranteed 100% secure.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect information from minors.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

You can exercise your rights at: https://designyourcareservices.co.uk/contact/

10. Do‑Not‑Track Signals

We do not respond to Do‑Not‑Track browser signals, as no standard exists.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact

For any privacy‑related questions, you can contact us at: customer-services@designyourcareservices.co.uk

13. Review, Update, or Delete Your Data

You can submit a request at any time using our contact form: https://designyourcareservices.co.uk/contact/